Job Opening
Experienced Systems Administrator – MSP Services
We are looking for a experienced Systems Administrator with deep hands-on expertise to operate in a demanding and complex MSP environment. This role is not purely conceptual or architectural; it requires active involvement in the configuration, maintenance, and troubleshooting of systems. You will be responsible for planning, coordinating, and implementing technical integrations for new clients and leading large-scale projects in close collaboration with our Project Manager (PM).
While this position does not include direct managerial responsibilities, it demands advanced technical mastery, exceptional rigor, excellent communication skills, and a strong customer service mindset. You will play a key role in meeting deadlines, managing budgets, ensuring the quality of deliverables, and implementing tailored technical solutions.
Please note that this role may occasionally require on-site visits to client locations in the Montreal area, with more extended travel being exceptional. A valid driver’s license and access to a car are mandatory.
Advantages of Joining Us
- Generous vacation policy.
- Flexible time off.
- Additional statutory holidays.
- Training in the South during the holiday season.
- Comprehensive group insurance benefits.
- Group RRSP plan.
- Sports allowance.
- Allowances for cell phone and internet.
- Subsidized public transportation.
- Access to a telemedicine platform – simplifying life for our employees.
- Monthly team activities (happy hours, team parties, events) paid by the company.
- A workplace that fosters learning, creativity, and exploration.
Responsibilities
- Plan and execute technical integrations (servers, storage, virtualization, networking, security) for new clients in a hands-on manner within an MSP environment.
- Work closely with the PM, provide regular updates on project progress, and ensure adherence to deadlines, budgets, and quality standards.
- Audit client environments with minimal prior information, analyze existing infrastructure, identify gaps, and propose and implement appropriate solutions.
- Prepare technical documents in both English and French, ranging from 20 to 120 pages, and produce detailed Scopes of Work (SoW).
- Coordinate with other administrators to ensure consistency and quality of deliverables while actively participating in technical field operations.
- Communicate effectively with clients, understand their needs, propose and deploy technical improvements, and provide regular progress updates.
- Support operational teams when required, resolve critical incidents, and implement appropriate corrective actions.
- Stay current with technological trends, regularly test new functionalities in lab environments, and contribute to the continuous improvement of internal processes.
- Share knowledge with junior team members and support their technical development.
Requirements (Master at least 90% of the following)
Core Expertise
- Microsoft (Windows Server, Active Directory, DNS, DHCP, GPO):
- Advanced, hands-on administration of complex AD server roles.
- Advanced troubleshooting (authentication, replication, DNS).
- Microsoft 365 (Exchange Online, SharePoint Online, Teams, Intune):
- Full, practical administration of M365 tenants, including On-Prem to M365 migrations.
- Security, compliance, Intune (MDM/MAM), Conditional Access.
- Microsoft Security (Microsoft Defender):
- Configuration, management, and integration of Microsoft Defender for optimal protection and compliance.
- Security policy implementation, proactive monitoring, and alert resolution.
- Citrix (Virtual Apps & Desktops, DaaS Cloud, NetScaler):
- Hands-on implementation and administration of Citrix Virtual Apps & Desktops.
- Management of cloud DaaS environments, technical optimization, and security.
- Practical NetScaler (Citrix ADC) administration: load balancing, optimization, and access security.
- Databases (SQL Server):
- Administration of Microsoft SQL Server: installation, configuration, maintenance, backup, and recovery.
- Performance tuning, query optimization, and database security management.
- Virtualization (VMware):
- Hands-on administration of vSphere, vCenter, ESXi: deployment, configuration, optimization, and troubleshooting.
- High availability, disaster recovery, load balancing, capacity planning.
- Backup & Recovery (Veeam, BaaS, DRaaS):
- Advanced configuration and management of Veeam (3-2-1 strategies), restore testing, disaster recovery.
- Experience with BaaS/DRaaS solutions.
- Networking & Security (Fortigate, FortiSwitch, FortiAP):
- Practical administration of Fortigate firewalls (policies, VPN, filtering, IPS).
- Advanced configuration of FortiSwitch, FortiAP; hands-on TCP/IP, VLAN, ACL mastery.
- Storage (SAN, Fibre Channel):
- Configuration, management, and optimization of SAN storage arrays and Fibre Channel environments.
- Diagnosing and troubleshooting performance and connectivity issues.
Additional Assets
- Integration and security for OT environments.
- Knowledge of Azure/AWS (IaaS/PaaS, security, hybrid connectivity, migrations).
- MSP experience and tools like N-Able.
- VMware Cloud Foundation (VCF) for private cloud management.
- Hybrid or cloud migration project planning and operational deployment.
- Familiarity with IGEL and Wyse thin clients.
Skills and Competencies
- Fluency in French and English, both spoken and written, including the preparation of comprehensive technical documents and Scopes of Work (SoW).
- Curiosity, technological awareness, and regular testing of new features in a lab environment.
- Rigorous, self-directed, organized, and capable of managing multiple projects under pressure.
- Team spirit, customer service orientation, and excellent interpersonal and communication skills.
- Ability to share knowledge and support the development of junior team members.
- Valid driver’s license and access to a car.
Certifications
- Possession of at least two certifications in the listed technologies (Microsoft, VMware, Citrix, Fortinet, etc.) is required.
Important Note:
Candidates must master at least 90% of the technical requirements above. If this is not the case, please do not apply.