Senior Generalist Systems Administrator

Advantages of Joining Us

• An attractive vacation policy
• Flexible leave days
• Additional holidays
• Remote work and flexible leave policy (we all have lives outside of work, let’s enjoy them!)
• Training in the South during the holiday season
• Attractive group insurance
• Group RRSP
• Sports allowance
• Cell phone and Internet allowance
• Public transportation subsidy
• Access to a telemedicine platform, as we like to simplify our employees' lives
• Monthly team activities (happy hours, team parties, activities) paid by the company
• An employer that promotes learning, expression, and exploration

Responsibilities

Virtual Infrastructure Management:

• Administer and maintain VMware environments (vSphere, vCenter) to ensure optimal performance and high availability.
• Manage Citrix XenServer hypervisors, ensuring the stability and efficiency of virtual machines.
• Optimize virtual resource allocation to maximize system efficiency and performance.

Backup and Recovery:

• Manage backup solutions with Veeam, including scheduling, configuring, and monitoring backup tasks.
• Ensure quick data recovery in case of incidents by regularly testing recovery processes.
• Develop and maintain disaster recovery plans to ensure business continuity.

Microsoft and Cloud Administration:

• Manage Microsoft Windows servers and Active Directory services, including user, group, and group policy (GPO) management.
• Administer Microsoft 365 services, such as Exchange Online, SharePoint Online, and Teams, to ensure effective collaboration.
• Manage Azure resources, including Azure VMs, Azure Load Balancer, and Entra ID, ensuring seamless integration with on-premises infrastructure.
• Configure and manage Azure Active Directory for user authentication and authorization.

Device and Application Management:

• Use Microsoft Intune for mobile device management (MDM) and mobile application management (MAM), implementing compliance and security policies.
• Deploy applications and OS updates via Intune and SCCM, optimizing deployment processes.
• Manage devices with MSP tools like N-Able for remote monitoring and proactive management.
• Use JAMF for Apple device management, ensuring smooth integration into the Windows environment.

Security and Networking:

• Configure, administer, and troubleshoot Fortigate, FortiAP, and FortiSwitch network equipment, ensuring network security and availability.
• Implement and manage network security policies, including firewalls, VPNs, IDS/IPS, and access controls.
• Monitor network performance and troubleshoot issues to maintain reliable and secure connectivity.
• Collaborate with the security team to identify and mitigate vulnerabilities.

Citrix Cloud Solutions Management:

• Participate in the design, deployment, and management of Citrix DaaS (Desktop as a Service) and Citrix Cloud solutions to provide virtual applications and desktops to clients.
• Integrate Citrix Cloud with existing infrastructure, including on-premises and cloud environments.
• Configure and optimize Citrix Virtual Apps and Desktops Service for high performance and availability.
• Implement security and compliance policies in Citrix Cloud environments.
• Monitor and troubleshoot Citrix Cloud environments to ensure an optimal user experience.
• Collaborate with internal teams and vendors to stay updated on the latest Citrix Cloud features and updates.

Automation and Scripting:

• Develop PowerShell scripts to automate recurring administrative tasks, improving efficiency and reducing errors.
• Participate in automating deployment and configuration processes.

Technical Support and Maintenance:

• Provide Level 3 support for complex incidents, working with internal teams and vendors to resolve issues.
• Participate in the on-call rotation to provide 24/7 support as needed.
• Maintain accurate and up-to-date documentation of system configurations, procedures, and issue resolutions.

Project Management:

• Participate in the planning and implementation of IT projects, including system upgrades, new technology deployments, and infrastructure improvement initiatives.
• Collaborate with stakeholders to define requirements, timelines, and necessary resources.
• Ensure regular tracking and communication of project progress.

Requirements

Education:

• University degree in Computer Science, Computer Engineering, or equivalent.

Professional Experience:

• Minimum of 7 years of experience in system administration, ideally within a managed service provider (MSP).
• Proven experience managing complex, multi-client infrastructures.

Technical Skills:

Virtualization:

• Proficiency in VMware (vSphere, vCenter) for managing virtualized environments.
• In-depth knowledge of Citrix XenServer and application and desktop virtualization.

Backup and Recovery:

• Expertise with Veeam Backup & Replication, including advanced configurations and troubleshooting.

Microsoft Administration:

• Solid experience with Windows Server (2016/2019/2022) and Active Directory.
• Proficiency in Microsoft 365 and associated cloud service administration.
• Experience with Azure (Azure VMs, Load Balancer, Entra ID) and Azure Active Directory.

Device Management:

• Proficiency in using Microsoft Intune for device and application management.
• Experience with SCCM for software deployment and update management.
• Familiarity with N-Able for remote monitoring and management.
• Knowledge of JAMF for managing macOS and iOS devices.

Network and Security:

• Proficiency with Fortigate, FortiAP, FortiSwitch equipment, and network security concepts.
• Knowledge of network protocols, routing, VLAN, VPN, and network services.

Citrix DaaS and Citrix Cloud:

• Experience with Citrix DaaS (Desktop as a Service) and Citrix Cloud for virtual environment management.
• In-depth knowledge of Citrix Virtual Apps and Desktops Service, including configuration, deployment, and management.
• Ability to integrate Citrix Cloud with hybrid on-premises and cloud environments.
• Capability to configure Citrix Gateway Services and manage secure access to virtual applications and desktops.
• Experience with monitoring and analysis tools such as Citrix Analytics for optimizing performance and security.
• Understanding of best practices for security, high availability, and scalability in Citrix Cloud environments.

Scripting:

• Strong PowerShell skills for system automation and management.

Operating Systems:

• Knowledge of Linux environments is an asset.

Non-Technical Skills:

• Excellent analytical skills and the ability to solve complex problems.
• Ability to work independently and in a team, with a strong sense of initiative.
• Strong written and verbal communication skills in both French and English.
• Ability to prioritize tasks and work under pressure.
• Customer-oriented mindset with a constant focus on service quality.

Certifications (Assets):

• Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert.
• VMware Certified Professional (VCP).
• Citrix Certified Professional - Virtualization (CCP-V) or Citrix Certified Expert - Virtualization (CCE-V).
• Citrix Cloud and Citrix DaaS specific certifications.
• Fortinet Network Security Expert (NSE) level 4 or higher.
• ITIL Foundation certification in IT service management.