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Workplace Services in Collaboration with SONDA

At Altanora, in collaboration with SONDA, we deliver comprehensive workplace IT services that seamlessly integrate processes, personnel, and technology to optimize your IT infrastructure.

We identify your unique requirements and craft tailored strategies that adapt to your evolving business needs, ensuring efficient and reliable support for your operations.

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Optimize Your Workplace IT Services

Unlock the full potential of your IT infrastructure with our expert guidance. Let us help you streamline processes, enhance efficiency, and adapt to evolving business needs, all while ensuring reliable support and optimizing costs.

Discover How

Service Desk

IT Service Management

Online Support

Preventive Maintenance

Professional Services

Security Operations Centre

Inventory Management

Service Desk

Our solution offers an online method for escalating queries, incidents, or requests to other groups within IT services. Streamline communication, expedite resolutions, and enhance overall efficiency within your IT operations.

Key Benefits:

Multi-language Support: Seamless Communication For Global Teams
24/7 Support: Continuous, Round-the-Clock Assistance.
Tiered Support Levels: Specialized Help From Levels 1, 2, and 3.
Enhanced Efficiency: Quick, Effective Issue Resolution.

IT Service Management

Implement a robust telephone ticket management system for reporting and addressing cases.

Key Benefits:

Centralized Reporting: Streamlined case reporting through a single system.
Real-Time Tracking: Monitor the Status of Tickets in Real-time For Timely Updates.
Automated Workflows: Enhance Efficiency With Automated Ticket Routing and Escalation.
Comprehensive Analytics: Gain Insights With Detailed Reporting and Analytics.

Online Support

We provide top-quality hardware and software at agile points of service, shifts, and players at all times.

Key Benefits:

Rapid Response: Immediate Access to Support Anytime.
Flexible Solutions: Adaptable Services For Various Needs.
Expert Assistance: Professional Support For Both Hardware and Software.
Consistent Availability: Support Available Across Different Shifts and Time Zones.

Preventive Maintenance

Applications and equipment are maintained using specialized personnel and detection and prevention software.

Key Benefits:

Proactive Care: Regular Maintenance to Prevent Issues
Expert Technicians: Skilled Personnel for Maintenance Tasks
Advanced Detection: Early Issue Detection With Specialized Software
Enhanced Reliability: Improved System Performance and Longevity

Professional Services

Assist clients in aligning their IT strategies with their business strategies and make recommendations for improving specific processes.

Key Benefits:

Strategic Alignment: Harmonize IT and Business Strategies
Process Improvement: Recommendations For Process Enhancements
Expert Guidance: Professional Advice For IT Strategy Development
Business Growth: Support For Achieving Business Objectives

Process Implementation

Implementation is based on ITIL practices and supported by ISO 20000 certification.

Key Benefits:

Best Practices: Utilization of ITIL Standards
Certified Quality: Supported by ISO 20000 Certification
Efficient Execution: Streamlined Process Implementation
Consistent Results: Reliable and Repeatable Processes

Inventory Management

The process involves the selection of recording methods, rotation points, classification forms, and re-inventory models.

Key Benefits:

Accurate Recording: Effective Methods For Inventory Tracking
Optimal Rotation: Efficient Rotation Points For Inventory
Structured Classification Forms
Reliable Re-inventory Models

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Our services are designed to help clients attain measurable ROI from their VDI implementations.

Through a combination of strategic and technical consulting, as well as managed services, we ensure that our clients can fully leverage their technological investments.

With our support, clients can achieve their desired outcomes and reap the benefits of their VDI solutions.

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We accomplish this by offering a wide range of services, such as:

VDI Environment Assessments

VDI Support and Maintenance

Performance Monitoring and Optimization

VDI Solution Design and Architecture

Virtual Application Delivery

Scalable and Cost-effective Infrastructure Solutions

VDI Implementation and Deployment

Security and Compliance Management

Priority VIP Support

VDI Infrastructure Management and Optimization

Backup, Recovery and Business Continuity

Training and End-user Onboarding

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Comprehensive Solutions Tailored for You

Solutions designed to address the unique requirements and challenges of your business and sector.

Healthcare

Education

Public Sector

Accounting Legal Services

Defence / Aerospace

Financial Services

Logistics & Transportation

Manufacturing

Architecture, Engineering and Construction

System Integrators, MSP, VAR

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Boost your organization's agility, performance, and productivity with VDI solutions that optimize resource utilization, minimize downtime, and enhance data protection.

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Real World Results

Client Success Stories

Working with Altanora has been a game-changer for our IT needs.

Their customized solutions have provided us with top-notch services that seamlessly integrate with our team, ensuring a smooth IT operation.

Director of IT Infrastructure

Global Logistics Carrier and Operator

Over the years, Altanora has proven to be an exceptionally dedicated and informed partner for us. Their collaboration has facilitated the creation and operation of what we believe to be the finest SOC2 Type II Desktop as a Service solution available globally.

Director of Cloud Infrastructures

Global Solutions Integrator

Each interaction with Altanora has consistently exceeded my expectations. Their profound technical expertise, coupled with a comprehensive understanding of our business hurdles, enables them to present practical solutions and continuously fulfill their commitments.

Director of Information Technology

North American Finance and Insurance Agency

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